Bassett Furniture Direct

My "leather" recliners started peeling after 1 year of owning these chairs. I had bought the warranty that I was told would cover "everything", but NOOOO. it did not cover this. ...

Had same chair delivered twice to to poor workmanship. The furniture is junk! although the company did attempt to make good it fell far short of complete satisfaction. Part of the ...

I think three partys a day is to much, no wonder you can't answer phone calls or return voice mails! you are allways not there to do anything but party! THIRD PARTY? I'm on...

Be aware of “Clearance Sales” SCAM by Bassett Furniture (bassettfurniture.com). First you think you are ordering form Bassett Furniture Web Site… Well, YOU ARE NOT! They send...

I had dealings with the Bassett on Glenwood in Raleigh NC right before Thanksgiving 2011. My wife and I went into the store during their Veterans Day sale to purchase 2 more chair...

Not only is the furniture cheap chinese crap that has been described to numerous customers as american made,one particular member of management is a pompous arrogant *** ( brian) ...

I purchased a sofa in 2004 and then a chair, chest of drawers and night stand in 2006. The sofa started having issues in 2005, less than a year after purchase. I had...

Bassett Furniture Direct, 12941 Shelbyville Road, Louisville, KY, 502 254 7250, is no longer in business. This location was purchased from the franchisee in June, 2011 by Bassett ...

This is some of the worse customer service around. We ordered a desk at the end of December 2010 (Jacksonville, FL store). The desk took forever to be delivered! Sho...

UNBELIEVABLE!!! We paid over $4,000 for a defective furniture! Stay clear!!! When the furniture arrived, one of the sections of the sofa does not recline. We contacted the store im...

Bassett Direct is full of lies and terrible customer service. Be careful if you shop at the Bassett Direct on Fields Ertel in Cincinnati, OH. My wife and I bought over $10,000 of...

I purchased arocker,recliner and swival chair from Bassett Funiture Co 12351- Jefferson Ave.Newport News Va.23602. We paid $1249.00 for it . The problem with it is it swivals all ...

I recently purchased two chairs from Bassett Furnishings in Tucson AZ. On the same day, I also purchased some furniture from Sam Levitz in Tucson. I paid $159 for delivery from Bas...

On January 4th, I placed an order for a Norris Right Chaise Sectional at the Bassett store in Carol Stream, IL. During the time the salesman was helping me, he was very busy runni...

If you go to Bassett do not talk to the salesman because they will lie to you about costs, shipping costs and delivery timeline. after you pay they will give you a second contract ...

The WORSE customer service ever - DO NOT go to this store on Phillips Highway in Jacksonville FL ! Once they take your money the service will end! No matter how the furniture is de...

This store as the worst customer service I have ever encountered. The furniture we ordered did not indicate that it would have distressed finish which I dislike. But when it came, ...

We purchased furniture in July, and were promised delivery within 6 weeks. After 6 weeks, we called every day and were brushed off. Then, after 9 weeks, the store calls and says:...

Bassett Furniture refuses to honor their warranty. We purchased a $300 full warranty to cover a chairs, table, and desk set. When I bought the warranty, I was told not to call af...

Bassett Furniture...Don't believe anything about their delivery timelines...it has taken 3 months to deliver my couches and I still have not gotten them. Who know's what t...

Went to Bassett furniture and order a sofa and loveseat. I told sales person it was not to exceed 36" in height. We found one that was 35" high and I said that was perfect. After l...

Bassett furniture is a fraud. I purchased a $3,400 sectional from this company and the leather has started to peel. I got an expert to take a look at the damages and he let me kn...

Fell in love with a particular dining table and chairs. Ultimately purchased complete living room and dining set. Living room set was delivered with stains and broken pieces...to...

My Bassett bedroom furniture was delivered with damage to what looked like particle board in the storage bed. Bill Myers (regional manager Florida) informed me that it was actuall...

The Bassett in Farmingdale, NY ***. The manager never returns your call and is never available to solve your problem. They tell you a bunch of lies before you purhase a piece of fu...

I bought a Leather sectional 1 1/2 ago at Bassett Furniture Austin Texas and once the warranty ran out after year 1 we were up a creek when on our $4,000 leather sectional the leat...

I purchased over $7,000 worth of furniture from Bassett Furniture Direct in Las Vegas and what you see in their stores is fairly decent furniture. What you receive is not good qua...

Please take your patience with you if you shop at this Dublin Bassett Furniture. Inexperienced salesperson mistakenly told us that the furniture would deliver in 2 weeks, it took 8...

Unfortunately my experience with purchasing furniture from this store has been a very negative one. First of all, if you've been lured in by the 'Custom Furniture in...

We purchased a Bassett couch and love seat which looked dirty upon delivery. When a representative came out to clean it, we were informed that it was just the "nature of the fabric...