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Bassett Furniture Direct

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51 complaints

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Bassett Furniture is a furniture company. It is based in Bassett, Virginia. The company was founded in 1902 by John D. Bassett and C.C. Bassett. The company specializes in the production and retail of furniture, especially hand crafted furniture for bedroom, dining room, living room, home office; rugs, mirrors, bedding and numerous accessories. Besides, Bassett provides different customization programs for upholstered furniture, home storage and home entertainment furniture.

Bassett Furniture is one of the largest and oldest furniture manufacturers in Virginia. Furniture stores of the company are located in many states of the USA, in Canada and Puerto Rico.
Please try to contact Bassett Furniture Direct Customer Service directly prior to posting any complaints on this site.

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Bassett Furniture Direct Complaints & Reviews

Bassett Furniture Direct Reviews

Lisadiane
Bassett Furniture Direct - Do not buy from Bassett Furniture! Friendswood, TX
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

My "leather" recliners started peeling after 1 year of owning these chairs. I had bought the warranty that I was told would cover "everything", but NOOOO. it did not cover this. ...

#313499
Apr 20, 2012
68

Anonymous
Bassett Furniture Direct - Chair delivered from Bassett in Wilmington De. Absolute junk
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Had same chair delivered twice to to poor workmanship. The furniture is junk! although the company did attempt to make good it fell far short of complete satisfaction. Part of the ...

#307952
Mar 27, 2012
127

Anonymous
Bassett Furniture Direct - Bassett third party ???
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I think three partys a day is to much, no wonder you can't answer phone calls or return voice mails! you are allways not there to do anything but party! THIRD PARTY? I'm on...

#299881
Feb 24, 2012
176

Anonymous
Bassett Furniture Direct - Basset Furniture Online
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Be aware of “Clearance Sales” SCAM by Bassett Furniture (bassettfurniture.com). First you think you are ordering form Bassett Furniture Web Site… Well, YOU ARE NOT! They send...

#291607
Jan 24, 2012
358

Dmejeur
Bassett Furniture Direct - Bassett Furniture - Worst Ever!!!
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I had dealings with the Bassett on Glenwood in Raleigh NC right before Thanksgiving 2011. My wife and I went into the store during their Veterans Day sale to purchase 2 more chair...

#290803
Jan 21, 2012
339

Whistle ...
Bassett Furniture Direct - Bassett furniture
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Not only is the furniture cheap chinese crap that has been described to numerous customers as american made,one particular member of management is a pompous arrogant *** ( brian) ...

#289199
Jan 15, 2012
352

Anonymou...
Bassett Furniture Direct - Bassett Furniture is Junk!
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I purchased a sofa in 2004 and then a chair, chest of drawers and night stand in 2006. The sofa started having issues in 2005, less than a year after purchase. I had...

#285629
Jan 01, 2012
441

Anonymous
Bassett Furniture Direct changes leadership
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Bassett Furniture Direct, 12941 Shelbyville Road, Louisville, KY, 502 254 7250, is no longer in business. This location was purchased from the franchisee in June, 2011 by Bassett ...

#277355
Nov 26, 2011
479

LIDARKSIDE
Bassett Furniture Direct - Bassett Furniture, The Worse and Most Uncaring Customer Service
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

This is some of the worse customer service around. We ordered a desk at the end of December 2010 (Jacksonville, FL store). The desk took forever to be delivered! Sho...

#260791
Sep 09, 2011
507

Jyeung425
Bassett Furniture Direct - Bassett furniture does not take any responsibility for their stores or products!!!
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

UNBELIEVABLE!!! We paid over $4,000 for a defective furniture! Stay clear!!! When the furniture arrived, one of the sections of the sofa does not recline. We contacted the store im...

#257464
Aug 24, 2011
512

Honestyh...
Bassett Furniture Direct - Still have not delivered for 4 months
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Bassett Direct is full of lies and terrible customer service. Be careful if you shop at the Bassett Direct on Fields Ertel in Cincinnati, OH. My wife and I bought over $10,000 of...

#256451
Aug 19, 2011
496

Anonymous
Bassett Furniture Direct - Bassett Funiture
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I purchased arocker,recliner and swival chair from Bassett Funiture Co 12351- Jefferson Ave.Newport News Va.23602. We paid $1249.00 for it . The problem with it is it swivals all ...

#253753
Aug 06, 2011
471

MikeFarr...
Bassett Furniture Direct - Bassett Home Furnishings takes your money and runs
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I recently purchased two chairs from Bassett Furnishings in Tucson AZ. On the same day, I also purchased some furniture from Sam Levitz in Tucson. I paid $159 for delivery from Bas...

#247289
Jul 06, 2011
674

Larrychay
Bassett Furniture Direct - Beware of Bassett Furniture
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

On January 4th, I placed an order for a Norris Right Chaise Sectional at the Bassett store in Carol Stream, IL. During the time the salesman was helping me, he was very busy runni...

#244773
Jun 22, 2011
678

Jacobl
Bassett Furniture Direct - Dishonest, deceptive, rude and useless
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

If you go to Bassett do not talk to the salesman because they will lie to you about costs, shipping costs and delivery timeline. after you pay they will give you a second contract ...

#241787
Jun 07, 2011
493

Segermss1
Bassett Furniture Direct
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

The WORSE customer service ever - DO NOT go to this store on Phillips Highway in Jacksonville FL ! Once they take your money the service will end! No matter how the furniture is de...

#235729
May 04, 2011
370

Displeas...
Bassett Furniture Direct - Bassett Furniture Irvine customer service leaves a lot to be desired
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

This store as the worst customer service I have ever encountered. The furniture we ordered did not indicate that it would have distressed finish which I dislike. But when it came, ...

#232718
Apr 16, 2011
604

Somersetdi
Bassett Furniture Direct - Did NOT deliver!
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

We purchased furniture in July, and were promised delivery within 6 weeks. After 6 weeks, we called every day and were brushed off. Then, after 9 weeks, the store calls and says:...

#228687
Mar 24, 2011
556

Anonymous
Bassett Furniture Direct - Basset Furniture--Refuses to Honor Warranty
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Bassett Furniture refuses to honor their warranty. We purchased a $300 full warranty to cover a chairs, table, and desk set. When I bought the warranty, I was told not to call af...

#227433
Mar 18, 2011
824

Yogamama
Bassett Furniture Direct - 3 month delivery...
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Bassett Furniture...Don't believe anything about their delivery timelines...it has taken 3 months to deliver my couches and I still have not gotten them. Who know's what t...

#226202
Mar 11, 2011
377

Anonymous
Bassett Furniture Direct - Bassett Furniture Company/sent wrong style frame
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Went to Bassett furniture and order a sofa and loveseat. I told sales person it was not to exceed 36" in height. We found one that was 35" high and I said that was perfect. After l...

#225301
Mar 06, 2011
461

Anonymous
Bassett Furniture Direct - Bassett Furniture Fraud
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Bassett furniture is a fraud. I purchased a $3,400 sectional from this company and the leather has started to peel. I got an expert to take a look at the damages and he let me kn...

#221569
Feb 14, 2011
1029

Emmalou
Bassett Furniture Direct - Bassett Furniture - nothing but a nightmare
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Fell in love with a particular dining table and chairs. Ultimately purchased complete living room and dining set. Living room set was delivered with stains and broken pieces...to...

#215281
Jan 07, 2011
563

Consumer...
Bassett Furniture Direct - Bassett Furniture Uses Hazardous Medium Density Fiberboard (MDF) in the furniture
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

My Bassett bedroom furniture was delivered with damage to what looked like particle board in the storage bed. Bill Myers (regional manager Florida) informed me that it was actuall...

#214656
Jan 04, 2011
3835

Anonymous
Bassett Furniture Direct - Bassett in Farmingdale ***!!!
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

The Bassett in Farmingdale, NY ***. The manager never returns your call and is never available to solve your problem. They tell you a bunch of lies before you purhase a piece of fu...

#205085
Oct 31, 2010
511

Jennifer...
Bassett Furniture Direct - Bassett Leather Furniture - 1 year late - must read before you buy
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I bought a Leather sectional 1 1/2 ago at Bassett Furniture Austin Texas and once the warranty ran out after year 1 we were up a creek when on our $4,000 leather sectional the leat...

#199015
Sep 18, 2010
1937

Anonymous
Bassett Furniture Direct sells cheap furniture
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

I purchased over $7,000 worth of furniture from Bassett Furniture Direct in Las Vegas and what you see in their stores is fairly decent furniture. What you receive is not good qua...

#194030
Aug 14, 2010
2155

Dainaesse
Bassett Furniture Direct - Gave us the run around
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Please take your patience with you if you shop at this Dublin Bassett Furniture. Inexperienced salesperson mistakenly told us that the furniture would deliver in 2 weeks, it took 8...

#193328
Aug 10, 2010
544

Itsuki04
Bassett Furniture Direct : once you've paid, you're scr*wed
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

Unfortunately my experience with purchasing furniture from this store has been a very negative one. First of all, if you've been lured in by the 'Custom Furniture in...

#192528
Aug 05, 2010
947

M mullen
Bassett Furniture Direct - Bassett Furniture - Misrepresented, Refused Replacing Fabric
5.0 3525 Fairystone Park Hwy. PO Box 626 BassettVirginia24055 18775257070

We purchased a Bassett couch and love seat which looked dirty upon delivery. When a representative came out to clean it, we were informed that it was just the "nature of the fabric...

#191375
Jul 27, 2010
737
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Related Information

Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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